Privacy Policy

Effective Date: 4/27/26
Last Updated: 4/27/26

At Covert Ave Foot & Ankle Care (“we,” “our,” or “us”), your privacy matters. This policy explains how we collect, use, and protect your information.

1 Information We Collect

We may collect the following types of personal information:

• • Contact Information: Name, phone number, email address, mailing address

• • Health Information: Information you provide related to treatment or appointments (may be protected under HIPAA)

• • Appointment Information: Scheduling details, visit history

• • Insurance Information: Policy details for billing purposes

• • Website Usage Data: IP address, browser type, pages visited, cookies

• • SMS Consent & Preferences: Your opt-in status for receiving text messages

2. How We Use Your Information

We use your information to:

• • Schedule and manage appointments

• • Provide medical care and treatment

• • Communicate with you about your care (calls, emails, SMS)

• • Send appointment reminders and follow-ups

• • Process billing and insurance claims

• • Improve our website and services

• • Comply with legal and regulatory obligations

3.SMS/Text Messaging Communications

SMS Terms & Conditions

Consent to Receive Messages

By providing your phone number and opting in, you consent to receive SMS (text) messages from Covert Ave Foot & Ankle Care. These may include:

• • Appointment reminders

• • Appointment confirmations

• • Post-visit instructions

• • Billing notifications

• • General healthcare-related communication

Consent is not a condition of receiving treatment.

Message Frequency

Message frequency may vary depending on your interaction with our office (e.g., upcoming appointments, follow-ups).

Message & Data Rates

Message and data rates may apply based on your mobile carrier plan. You are responsible for any charges from your carrier.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying:

STOP

Once you opt out, you will no longer receive text messages unless you re-enroll.

Help Instructions

For assistance, reply:

HELP

Or contact us directly:
516-518-0982
info@covertavefootandanklecare.com

Privacy

Your information will be handled in accordance with our Privacy Policy:
SMS consent is not shared with third parties or affiliates.

Supported Carriers

SMS services are supported by most major carriers, but delivery is not guaranteed and may be affected by your carrier or mobile device.

Liability Disclaimer

We are not responsible for:

• • Delayed or undelivered messages

• • Errors in message content

• • Any issues caused by your mobile carrier

Changes to Terms

We may update these Terms & Conditions at any time. Updates will be posted on this page with a revised effective date.

Contact Information

Covert Ave Foot & Ankle Care
516-518-0982
info@covertavefootandanklecare.com
77 Covert Ave. Floral Park, NY 11001

Important:
SMS consent is not shared with third parties or affiliates.

4. How We Share Your Information

We may share your information only as necessary:

• • With healthcare providers involved in your care

• • With insurance companies for billing

• • With service providers (e.g., appointment scheduling, secure messaging platforms)

• • When required by law or to protect rights and safety

We do not sell your personal information.

5. HIPAA Compliance

As a healthcare provider, we comply with the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) is handled according to applicable federal and state laws.

6. Cookies & Website Tracking

Our website may use cookies or similar technologies to:

• • Improve user experience

• • Analyze site traffic

• • Enhance functionality

You can disable cookies through your browser settings.

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

8. Your Privacy Rights

You may have the right to:

• • Access your personal information

• • Request corrections

• • Request limitations on certain uses

• • Withdraw consent for communications

To make a request, contact us at:
516-518-0982
info@covertavefootandanklecare.com

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

11. Contact Us

If you have questions about this Privacy Policy, contact us:

Covert Ave Foot & Ankle Care
77 Covert Ave, Floral Park, NY 11001
516-518-0982
info@covertavefootandanklecare.com